Jun 30 2003

I could use a rolled-up newspaper, too.

Published by at 4:46 pm under Snippets,Work

When I’m monitoring calls, I often have to fight the urge to tear off my headset, run out to the floor, grab the agent by the shoulders and scream “NO!! Don’t tell him that! Look at your systems! Your SYSTEMS!”

But then I fight that urge and just mark them down for being wrong. It’s better in the long run.

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